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Refund policy

Return Policy.  If you purchased your Product directly from us via the Services, you may return the Product to us for a full refund within the thirty (30) days following the date on which the Product is delivered to you by sending a notice thereof (the “Refund Notice”) to VENN via e-mail at care@vennskincare.com (with “Refund” in the subject line); provided that, the Product is in its original, unopened, unused, and undamaged condition. In your Refund Notice, please include: (i) your name (as it appears on you order) and (ii) your order number (found on the packing slip included in your package or in your confirmation e-mail). We will consider the condition of the Product being returned when making a refund and may reject your request if the Product is not in its original, unopened, unused, and undamaged condition. All Products that are returned to us become our property.

Additional terms and conditions:

  • You may return the Product to the following address: Venn Skincare, Inc., 750 N. San Vicente Blvd., Ste 800 West, Los Angeles, CA 90069 USA.

  • Please include your original packing slip in the return package. If you do not have your original packing slip, please include a copy of your Refund Notice in the return package.

  • Shipping and handling charges are not refundable.

  • You are responsible for and must prepay all shipping charges to return the Product and you assume all risk of loss or damage to the Product while in transit to VENN.

  • Refunds will be processed and paid within fourteen (14) days of VENN’s receipt of the returned Product, barring any rejection as discussed above.  You will receive an e-mail confirmation once your return has been processed.  Your financial institution may take longer to reflect the transaction.

  • Only the Product purchased through our Site may be returned.

  • You may only purchase the Product for your personal use. You may not commercially resell any Product, but you may give the Product as a gift. These Terms apply to any gift recipient.

Defective Products. If you receive a defective Product, please notify us immediately via e-mail at care@vennskincare.com (with “Defective” in the subject line). If VENN considers the Product to be defective, VENN will exchange the Product for the same item.