FAQ & Help

COMPANY

1. What is VENN’s mission?

VENN brings together over 20 years of skincare research and innovation in South Korea with clean, high-performance ingredients to develop category-defining products that help streamline skincare routines without compromising on the efficacy. Brian Oh, a corporate attorney in New York City and Silicon Valley, and Kevin Mun, a nuclear engineer turned chemist, seek to challenge the status quo in the skincare industry by offering efficient, streamlined skincare that replace unnecessary steps and complications in traditional skincare routines.

2. What are VENN’s terms of service and privacy policy?

You can read VENN’s terms of service here and privacy policy here.

3. What distinguishes VENN from other skincare brands?

VENN focuses on providing streamlined skincare solutions using clean, high-performance ingredients that deliver clinically proven, comprehensive results.

4. Is VENN cruelty-free?

Yes.  VENN does not use ingredients that are tested on animals, and VENN does not test its formulations on animals.

5. What does "VENN" mean? Where does the name come from?

"VENN" comes from "Venn diagram" in geometry.  Our brand identity is the intersection of science, nature and lifestyle.


PRODUCT

1. In what order should one use the VENN products?

We recommend the following order:

  1. Cleanse with Moisture-Balance All-In-One Face Cleanser, to remove makeup, deeply cleanse the skin and mildly exfoliate.
  2. Apply generously (3-4 pumps) either Age-Reversing All-In-One Concentrate or Vitamin B Activated All-In-One Concentrate.
  3. For extra hydration and radiance, apply 2-3 drops of Advanced Multi-Perfecting Red Oil Serum.
  4. For an overnight treatment, apply Concentrated Revitalizing Lifting Mask.

2. Do VENN products work for all skin types?

Yes, VENN products are strategically formulated to work for all skin types, including sensitive skin, dry skin, combination skin and oily skin.

The cleanser is low-pH and non-foaming. It uses humectants (moisturizing ingredients) to remove makeup and deeply cleanse the skin, while keeping the skin smooth and moist.

The All-In-One Concentrates uses very low percentages of oil-based ingredients and uses moisturizing actives to hydrate and moisturize the skin from the within and on the surface.  They are also free of fragrance.

3. Is there clinical data that support the efficacy of VENN products?

The efficacy of our products is tested through third-party human clinical tests. Please see the details below.

Moisture-Balance All-In-One Face Cleanser 

  • An immediate skin moisture content improvement study of 25 participants in South Korea.
  • A make-up cleansing efficacy study of 25 participants in South Korea.
  • A pore and wrinkle cleansing efficacy study of 25 participants in South Korea.

  • A dry scale relieving efficacy (exfoliation) study of 25 participants in South Korea

Age-Reversing All-In-One Concentrate 

  • A 24 hour hydration study of 25 participants with readings at 1, 3, 6 and 24 hours in South Korea.
  • A 42 day hydration study of 50 participants over a 42 day period with readings at 7, 14, 28 and 42 days in the USA.
  • A 42 day moisturization study of 50 participants over a 42 day period with readings at 7, 14, 28 and 42 days in the USA.
  • A 42 day skin firmness study of 50 participants over a 42 day period with readings at 7, 14, 28 and 42 days in the USA.
  • A 56 day skin firmness study (double-blinded) of 26 participants over a 56 day period with readings at 14, 28 and 56 days in South Korea.
  • A 42 day skin elasticity study of 50 participants over a 42 day period with readings at 7, 14, 28 and 42 days in the USA.
  • A 56 day skin elasticity study (double-blinded) of 26 participants over a 56 day period with readings at 14, 28 and 56 days in South Korea.
  • A 42 day anti-wrinkle study of 50 participants over a 42 day period with readings at 7, 14, 28 and 42 days in the USA.
  • A 56 day anti-wrinkle study (double-blinded) of 26 participants over a 56 day period with readings at 14, 28 and 56 days in South Korea.
  • A 56 day anti-neck-wrinkle study (double-blinded) of 26 participants over a 56 day period with readings at 14, 28 and 56 days in South Korea.
  • A 42 day skin smoothness and softness study of 50 participants over a 42 day period with readings at 7, 14, 28 and 42 days in the USA.
  • A 56 day skin smoothness study (double-blinded) of 26 participants over a 56 day period with readings at 14, 28 and 56 days in South Korea.
  • A 28 day skin brightness study of 27 participants over a 28 day period with readings at 14 and 28 days in South Korea.
  • A 28 day skin tone homogeneity study of 27 participants over a 28 day period with readings at 14 and 28 days in South Korea.

Vitamin B Activated All-In-One Concentrate 

  • A 24 hour hydration study of 25 participants with readings at 4, 8 and 24 hours in South Korea.
  • An immediate skin radiance study of 26 participants in South Korea.
  • A 28 day skin firmness study of 26 participants over a 28 day period with readings at 14 and 28 days in South Korea.
  • 28 day skin elasticity study of 26 participants over a 28 day period with readings at 14 and 28 days in South Korea.

  • A 28 day anti-wrinkle study of 25 participants over a 28 day period with readings at 14 and 28 days in South Korea.

  • A 28 day skin brightness study of 26 participants over a 28 day period with readings at 14 and 28 days in South Korea.

  • A 28 day skin melanin distribution uniformity study of 26 participants over a 28 day period with readings at 14 and 28 days in South Korea.

  • A 28 day skin smoothness study of 26 participants over a 28 day period with readings at 14 and 28 days in South Korea.

Advanced Multi-Perfecting Red Oil Serum 

  • A 24 hour hydration study of 25 participants with readings at 4, 8 and 24 hours in South Korea.
  • An immediate skin radiance study of 25 participants in South Korea.
  • A 28 day skin firmness study of 26 participants over a 28 day period with readings at 14 and 28 days in South Korea.
  • 28 day skin elasticity study of 26 participants over a 28 day period with readings at 14 and 28 days in South Korea.

Concentrated Revitalizing Lifting Mask 

  • A 24 hour hydration study of 25 participants with readings at 1, 3, 6 and 24 hours in South Korea.
  • A 28 day facial lifting study of 26 participants over a 28 day period with readings at 14 and 28 days in South Korea.
  • A 24 hour skin radiance study of 25 participants with readings at 1, 3, 6 and 24 hours in South Korea.

4. How do I know Age-Reversing (or Vitamin B Activated) All-In-One Concentrate is working? 
How long does it take to see results?

Instantly, skin feels hydrated and smooth, and looks firmer, plumper and radiant. Overtime, wrinkles, fine lines and discoloration appear reduced, and skin tone looks even. Long-term use leads to long-term results, so you should consider the all-in-one concentrate an ongoing investment in your skin.

5. How should I use Age-Reversing All-In-One Concentrate and Vitamin B Activated All-In-One Concentrate? Should I use both or choose one?

Both Age-Reversing and Vitamin B Activated are “all-in-one” products that, in terms of the efficacy, are meant to replace your toner, essence, serums, ampoules, moisturizer, cream and even eye cream.  Both products are also clinically tested to deliver comprehensive benefits to the skin – they keep the skin hydrated for 24 hours, reduce the appearance of wrinkles, improve elasticity and firmness, reduce discoloration, brighten skin tone, and improve skin texture.

So, based on your key ingredient and texture preference, you would choose one.  Age-Reversing uses peptides and antioxidants as key ingredients and is lightweight on the skin.  Vitamin B Activated uses B vitamins and amino acids as key ingredients and is richer on the skin.

If you would like to use both concentrates, we recommend using one in the morning, and the other in the evening.

6. What are the key differences between the two All-In-One Concentrates?

The key differences are the key ingredients and texture.

Age-Reversing All-In-One Concentrate uses 19 different antioxidants and peptides as key ingredients.  While delivering comprehensive benefits, they show strengths in terms of cell turnover and renewal.

Vitamin B Activated All-In-One Concentrate uses 6 different B vitamins and 11 amino acids.  While delivering comprehensive benefits, they show strengths in terms of balancing and brightening the skin tone.

In terms of the texture, Age-Reversing All-In-One Concentrate is lightweight on the skin, while Vitamin B Activated All-In-One Concentrate is rich on the skin.

Both are anti-aging, and appropriate for all skin types.

7. I use other skincare products. Can I use Age-Reversing (or Vitamin B Activated) All-In-One Concentrate on top of my existing skincare routine?

You can use the All-In-One Concentrate to streamline your skincare routine, or as a super-powered serum in your existing skincare routine.

8. Do the All-In-One Concentrates contain any SPF ingredients?

The All-In-One Concentrates do not contain any SPF ingredients. VENN recommends that you follow up your morning application with your choice of sun protection.

9. Can I use Advanced Multi-Perfecting Red Oil Serum as a standalone product, or is it recommended to use with one of the All-In-One Concentrates?

The Red Oil Serum can be used as a standalone, or as an additional step after applying one of the All-In-One Concentrates, to the extent you want an additional protective layer on your skin and a boost in terms of radiance, firmness and elasticity.

10. Can I use VENN products if I am pregnant or nursing?

Our formulas do not contain toxic or harmful ingredients that are generally recommended against people who are pregnant or breastfeeding.  But we still advise that you consult your medical adviser first.

11. How does VENN ensure the safety and quality of its products?

All VENN products are clinically tested. Before going to market, VENN tests all products for safety and efficacy through independent, third-party human clinical studies.

12. How should I store VENN products?

We recommend storing in a cool, dry place at room temperature and away from direct sunlight.

13. How long would one bottle of an All-In-One Concentrate last me?

One bottle should last 45-60 days, based on the recommended use. This may vary from person to person, depending on the amount used per application.

14. Where can I find the full ingredient list for each VENN product?

The full ingredient list for each VENN product is available on the relevant product page. Also, you can click on the following product names for the product's full ingredient list: Moisture-Balance All-In-One Face Cleanser, Age-Reversing All-In-One Concentrate, Vitamin B Activated All-In-One Concentrate, Advanced Multi-Perfecting Red Oil Serum and Concentrated Revitalizing Lifting Mask.


ORDERS & SHIPPING

1. How do I know that my order went through?

You will receive a confirmation e-mail with your order number. Please add care@vennskincare.com to your address book to make sure you receive your confirmation e-mail.

2. How do I know that my order shipped? Can I track my package?

Once your order ships from our warehouse, you will receive a confirmation e-mail with a tracking number. Please add care@vennskincare.com to your address book to make sure you receive your confirmation e-mail and tracking information.

3. Can I make changes to or cancel my order?

Once you have placed your order, our ability to make changes to or cancel your order may be limited. Please contact care@vennskincare.com, and VENN’s customer care team will work with you to try and accommodate changes or cancellations to your order.

4. How long will it take for my order to arrive?

If you have selected expedited shipping (serviced by USPS or FedEx) and have placed your order by 11am PT (2pm ET), you can expect your order to arrive in 2-4 business days. If you have selected overnight shipping (serviced by FedEx) and have placed your order by 11am PT (2pm ET), you can expect your order to arrive in 1-2 business days.

5. What should I do if I have not received my order?

Please contact care@vennskincare.com.

6. What is your return policy?

You can find VENN’s return policy in the Terms of Service.

7. When do you charge my credit or debit card?

Your credit or debit card is charged when you place your order, so that it can be prepared for shipping in a timely manner.

8. Do you ship internationally?

We currently offer only U.S. shipping. For international shipping, please shop our products at NET-A-PORTER.