FAQ & Help

COMPANY

1. What is VENN’s mission?

VENN brings together over 20 years of skincare research and innovation in South Korea with clean, high-performance ingredients to develop category-defining products that help streamline skincare routines without compromising on the efficacy. Brian Oh, a corporate attorney in New York City and Silicon Valley, and Kevin Mun, a nuclear engineer turned chemist, seek to challenge the status quo in the skincare industry by offering efficient, streamlined skincare that replace unnecessary steps and complications in traditional skincare routines.

2. What are VENN’s terms of service and privacy policy?

You can read VENN’s terms of service here and privacy policy here.


PRODUCT

1. What is Age-Reversing All-In-One Concentrate?

Age-Reversing All-In-One Concentrate is an intensely luxurious, multi-correctional formula, scientifically formulated with VENN’s proprietary Concentric Technology™ using potent concentrations of naturally-derived Antioxidants and high-performance Peptides to deeply hydrate and dramatically improve the skin’s complexion in a single step. 89.7% of this supercharged, all-in-one formula are energizing bioactives, including Compound K, the main anti-aging bioactive component of Panax Ginseng.

2. What is Concentrated Revitalizing Lifting Mask?

Concentrated Revitalizing Lifting Mask is a luxurious, leave-on cream mask, supercharged with a concentrated series of 15 of the world’s most powerful Antioxidants and Peptides to visibly lift, hydrate and boost radiance in an instant, revealing a perfect revitalized, 3D re-contoured complexion. This super-powered treatment mask is formulated using VENN's proprietary Solubilization, Hydration and Binary-Layer Delivery Technologies to deliver both immediate and lasting benefits to the skin.

3. Do VENN products work for all skin types, at all ages?

Yes, they are formulated to work for all skin types, at all ages.

4. Is there human data that support the efficacy of VENN products?

The efficacy of our products is tested through human clinical trials. Please see the details below.

Age-Reversing All-In-One Concentrate 

  • A 24 hour hydration study of 25 participants with readings at 1, 3, 6 and 24 hours in South Korea.
  • A 42 day hydration study of 50 participants over a 42 day period with readings at 7, 14, 28 and 42 days in the USA.
  • A 42 day moisturization study of 50 participants over a 42 day period with readings at 7, 14, 28 and 42 days in the USA.
  • A 42 day skin firmness study of 50 participants over a 42 day period with readings at 7, 14, 28 and 42 days in the USA.
  • A 56 day skin firmness study (double-blinded) of 26 participants over a 56 day period with readings at 14, 28 and 56 days in South Korea.
  • A 42 day skin elasticity study of 50 participants over a 42 day period with readings at 7, 14, 28 and 42 days in the USA.
  • A 56 day skin elasticity study (double-blinded) of 26 participants over a 56 day period with readings at 14, 28 and 56 days in South Korea.
  • A 42 day anti-wrinkle study of 50 participants over a 42 day period with readings at 7, 14, 28 and 42 days in the USA.
  • A 56 day anti-wrinkle study (double-blinded) of 26 participants over a 56 day period with readings at 14, 28 and 56 days in South Korea.
  • A 56 day anti-neck-wrinkle study (double-blinded) of 26 participants over a 56 day period with readings at 14, 28 and 56 days in South Korea.
  • A 42 day skin smoothness and softness study of 50 participants over a 42 day period with readings at 7, 14, 28 and 42 days in the USA.
  • A 56 day skin smoothness study (double-blinded) of 26 participants over a 56 day period with readings at 14, 28 and 56 days in South Korea.
  • A 28 day skin brightness study of 27 participants over a 28 day period with readings at 14 and 28 days in South Korea.
  • A 28 day skin tone homogeneity study of 27 participants over a 28 day period with readings at 14 and 28 days in South Korea.

Concentrated Revitalizing Lifting Mask 

  • A 24 hour hydration study of 25 participants with readings at 1, 3, 6 and 24 hours in South Korea.
  • A 28 day facial lifting study of 26 participants over a 28 day period with readings at 14 and 28 days in South Korea.
  • A 24 hour skin radiance study of 25 participants with readings at 1, 3, 6 and 24 hours in South Korea.

5. How do I know Age-Reversing All-In-One Concentrate is working?

How long does it take to see results?

Instantly, skin feels hydrated and smooth, and looks firmer, plumper and radiant. Overtime, wrinkles, fine lines and discoloration appear reduced, and skin tone looks even. Long-term use leads to long-term results, so you should consider the all-in-one concentrate an ongoing investment in your skin.

6. When and how should I use Age-Reversing All-In-One Concentrate?

Apply generously and evenly to cleansed face and neck, morning and evening. We recommend applying additional layers of the formula for dry spots and in cold weather. You can use the Age-Reversing All-In-One Concentrate to streamline your skincare routine, or as a super-powered serum in your existing skincare routine.

7. I use other skincare products. Can I use Age-Reversing All-In-One Concentrate on top of my existing skincare routine?

You can use the Age-Reversing All-In-One Concentrate to streamline your skincare routine, or as a super-powered serum in your existing skincare routine.

8. When and how should I use Concentrated Revitalizing Lifting Mask?

Apply generously to cleansed face and neck. Massage any excess into skin. The Concentrated Revitalizing Lifting Mask can be used for both day and overnight treatments. It is designed to be easily incorporated into any skincare regimen. For best results, use the mask after applying the Age-Reversing All-In-One Concentrate.

9. Does Age-Reversing All-In-One Concentrate contain any SPF ingredients?

Age-Reversing All-In-One Concentrate does not contain any SPF ingredients. VENN recommends that you follow up your morning application with sun protection.

10. Can I use VENN products if I am pregnant or nursing?

As with all skincare products, please consult your healthcare provider before using any VENN skincare products if you are pregnant or nursing.

11. How does VENN ensure the safety and quality of its products?

All VENN products are clinically tested. Before going to market, VENN tests all products for safety and efficacy through independent, third-party human clinical studies.

12. How should I store VENN products?

We recommend storing in a cool, dry place at room temperature.

13. How long will one bottle of Age-Reversing All-In-One Concentrate last me?

One bottle should last 45-60 days, based on the recommended use. This may vary from person to person, depending on the amount used per application.


ORDERS & SHIPPING

1. How do I know that my order went through?

You will receive a confirmation e-mail with your order number. Please add care@vennskincare.com to your address book to make sure you receive your confirmation e-mail.

2. How do I know that my order shipped? Can I track my package?

Once your order ships from our warehouse, you will receive a confirmation e-mail with a tracking number. Please add care@vennskincare.com to your address book to make sure you receive your confirmation e-mail and tracking information.

3. Can I make changes to or cancel my order?

Once you have placed your order, our ability to make changes to or cancel your order may be limited. Please contact care@vennskincare.com, and VENN’s customer care team will work with you to try and accommodate changes or cancellations to your order.

4. How long will it take for my order to arrive?

If you have selected expedited shipping (serviced by DHL or USPS) and have placed your order by 11am PT (2pm ET), you can expect your order to arrive in 2-4 business days. If you have selected overnight shipping (serviced by FedEx) and have placed your order by 11am PT (2pm ET), you can expect your order to arrive in 1-2 business days.

5. What should I do if I have not received my order?

Please contact care@vennskincare.com.

6. What is your return policy?

You can find VENN’s return policy in the Terms of Service.

7. When do you charge my credit or debit card?

Your credit or debit card is charged when you place your order, so that it can be prepared for shipping in a timely manner.

8. Do you ship internationally?

Yes, we offer international shipping to countries that are available in our shipping destination country option. International shipping rates may vary. Kindly note, VENN is not responsible for your destination country’s duties and tariffs, or delays due to international customs issues. We recommend reviewing your country's local import policies prior to ordering as we are unable to provide returns or refunds due to customs delays, holds, taxes, or fees.