FAQ & Help

COMPANY

1. What is VENN’s mission?

VENN’s mission is to set a new standard of integrity for the skincare industry. By bringing together over 20 years of skincare research with clean, high-performance ingredients, VENN develops skincare products that are effective, efficient and safe. VENN streamlines skincare routines by replacing unnecessary steps and complications with modern, scientifically sound products that deliver multiple benefits with minimal effort.

2. What are VENN’s terms of service and privacy policy?

You can read VENN’s terms of service here and privacy policy here.


PRODUCT

1. What is Age-Reversing All-In-One Concentrate?

Age-Reversing All-In-One Concentrate is a multi-correctional, dermatologist-tested formula, scientifically formulated with VENN’s proprietary Concentric Technology™ using naturally-derived antioxidants and high-performance peptides to deeply hydrate and dramatically improve the skin’s complexion in a single step.

2. What is Concentrated Revitalizing Lifting Mask?

Concentrated Revitalizing Lifting Mask is a dermatologist-tested, leave-on cream face mask that delivers a concentrated series of free radical-fighting antioxidants and high-performance peptides to hydrate, visibly lift and boost radiance, revealing an instantly revitalized appearance.

3. Do VENN products work for all skin types, at all ages?

Yes, they are formulated to work for all skin types, at all ages.

4. Is there human data that support the efficacy of VENN products?

Yes. VENN has conducted robust third-party human clinical studies to evaluate the efficacy of its products.

5. How do I know Age-Reversing All-In-One Concentrate is working?

How long does it take to see results?

Instantly, skin feels hydrated and soothed, and looks firmer, plumper and radiant. Overtime, wrinkles, fine lines and discoloration appear reduced, and skin tone looks smooth and even. Long-term use leads to long-term results, so you should consider the all-in-one concentrate an ongoing investment in your skin.

6. When and how should I use Age-Reversing All-In-One Concentrate?

Apply generously and evenly to cleansed face and neck, morning and evening. We recommend applying additional layers of the formula for dry spots and in cold weather. You can use the all-in-one concentrate to streamline your skincare routine, or as a super-powered serum in your existing skincare routine.

7. I use other skincare products. Can I use Age-Reversing All-In-One Concentrate on top of my existing skincare routine?

You can use the all-in-one concentrate to streamline your skincare routine, or as a super-powered serum in your existing skincare routine.

8. When and how should I use Concentrated Revitalizing Lifting Mask?

Apply to cleansed face and neck, and massage any excess into the skin. You can also use the lifting mask in conjunction with the all-in-one concentrate. The lifting mask can be used at any time of the day (as you would use a sheet mask), and as often as desired.

9. Does Age-Reversing All-In-One Concentrate contain any SPF ingredients?

Age-Reversing All-In-One Concentrate does not contain any SPF ingredients. VENN recommends that you follow up your morning application with sun protection.

10. Can I use VENN products if I am pregnant or nursing?

As with all skincare products, please consult your healthcare provider before using any VENN skincare products if you are pregnant or nursing.

11. How does VENN ensure the safety and quality of its products?

All VENN products are clinically tested. Before going to market, VENN tests all products for safety and efficacy through independent, third-party human clinical studies.

12. How should I store VENN products?

We recommend storing in a cool, dry place at room temperature.

13. How long will one bottle of Age-Reversing All-In-One Concentrate last me?

One bottle should last 45-60 days, based on the recommended use. This may vary from person to person, depending on the amount used per application.


ORDERS & SHIPPING

1. How do I know that my order went through?

You will receive a confirmation e-mail with your order number. Please add care@vennskincare.com to your address book to make sure you receive your confirmation e-mail.

2. How do I know that my order shipped? Can I track my package?

Once your order ships from our warehouse, you will receive a confirmation e-mail with a tracking number. Please add care@vennskincare.com to your address book to make sure you receive your confirmation e-mail and tracking information.

3. Can I make changes to or cancel my order?

Once you have placed your order, our ability to make changes to or cancel your order may be limited. Please contact care@vennskincare.com, and VENN’s customer care team will work with you to try and accommodate changes or cancellations to your order.

4. How long will it take for my order to arrive?

If you have selected expedited shipping (serviced by DHL) and have placed your order by 11am PT (2pm ET), you can expect your order to arrive in two-three business days. If you have selected overnight shipping (serviced by FedEx) and have placed your order by 11am PT (2pm ET), you can expect your order to arrive in one-two business days.

5. What should I do if I have not received my order?

Please contact care@vennskincare.com.

6. What is your return policy?

You can find VENN’s return policy in the Terms of Service.

7. When do you charge my credit or debit card?

Your credit or debit card is charged when you place your order, so that it can be prepared for shipping in a timely manner.

8. Do you ship internationally?

We currently do not ship internationally.