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FAQ & Help

COMPANY

1. What distinguishes VENN from other science-focused skincare brands?

VENN’s science focuses on not only the ingredients, but also the “engine” of the formulations to optimize and effectively deliver key nutrients and powerful natural ingredients to the skin to deliver clinically proven, visible results.

Inspired by over 25 years of research and innovation, each VENN formulation is engineered to optimize and effectively deliver supercharged concentrations of clean, clinically proven actives to the skin for immediate and long-term, visible results.

VENN’s latest research has focused on the skin microbiome – specifically, probiotics and prebiotics that when topically applied help balance the skin microbiome for visibly healthier, stronger, more resilient skin.

2. What are VENN’s terms of service and privacy policy?

You can read VENN’s terms of service here and privacy policy here.

3. What does "VENN" mean? Where does the name come from?

"VENN" comes from "Venn diagram" in geometry.  Our DNA is the intersection of science, nature, and lifestyle.

4. Is VENN cruelty-free?

Yes. VENN Does not use ingredients that are tested on animals, and VENN does not test its formulations on animals.

5. What is VENN’s ingredient standard?

VENN does not use synthetic fragrance, parabens, silicones, phthalates, mineral oil, colorants, sulfates (SLS/SLES), PEG compounds, phenoxyethanol, coal tar, and other controversial ingredients that VENN believes can be toxic and unsafe for skin.

PRODUCT

1. In what order should one use the VENN products?

We recommend the following order:

  1. Cleanse with Moisture-Balance All-In-One Face Cleanser, to remove makeup, deeply cleanse the skin and mildly exfoliate.

  2. Exfoliate with Collagen Intensive Phyto-Retinol Resurfacing Mask. Use up to 3 times a week, depending on skin sensitivity.

  3. Tone with Synbiotic Defense Mist.

  4. For soothing and lifting, apply 1-2 fill dropper of Probiotics Cica Complex Biome Booster.

  5. For anti-aging and brightening boost, apply 1-2 full dropper of Age-Response Compound K Hyaluronic Booster.

  6. For foundational skincare, apply generously (3-4 pumps) All-In-One Concentrate (either Age-Reversing or Vitamin B Activated) on face and neck. We recommend Age-Reversing All-In-One Concentrate if you prefer a light-weight cream texture, and Vitamin B Activated All-In-One Concentrate if you prefer a rich cream texture. Both creams are deeply hydrating.

  7. For extra hydration, radiance, and soothing, apply 2-3 drops of Advanced Multi-Perfecting Red Oil Serum.

  8. For instant plumping, clarification, contouring, and brightening, use Collagen Intensive Phyto-Retinol Renewal Mask. We also recommend using this Mask after exfoliation.

  9. For day or overnight moisturization, nourishment, and lifting, apply Concentrated Revitalizing Lifting Mask (leave-on cream) on face and neck.

  10. For anti-pollution, extra hydration, and strengthening, use Synbiotic Defense Mist.

2. Do VENN products work for all skin types?

Yes, VENN products are strategically formulated to work for all skin types. Every product is dermatologist tested to be non-irritating and non-sensitizing.

3. Is there clinical data that support the efficacy of VENN products?

Yes. The efficacy of our products is tested through third-party human clinical tests. The clinical tests in the U.S. were conducted in accordance with ICH Guideline E6 for Good Clinical Practice, the requirements of 21 CFR Parts 50 and 56, other applicable regulations, and the clinical testing company's Standard Operating Procedures. The clinical tests in South Korea were conducted in accordance with the guidelines of Korea Ministry of Food and Drug Safety on clinical and efficacy testing of cosmetics and the clinical testing company's Standard Operating Procedures.

Moisture-Balance All-In-One Face Cleanser 

  • Immediate skin moisture content improvement study of 25 participants using Corneometer (statistically significant, p<0.001).
  • Make-up cleansing efficacy study of 25 participants using Chromameter (statistically significant, p<0.001).
  • Pore and wrinkle cleansing efficacy study of 25 participants using Chromameter and Folliscope (statistically significant, p<0.001).

  • Dry scale relieving efficacy (exfoliation) study of 25 participants using Corneofix and Visioscan (statistically significant, p<0.001).
    Synbiotic Defense Mist

    • 24-hour hydration study of 22 participants with readings at baseline, 3, 6 and 24 hours using Corneometer (statistically significant, p<0.001).

    Collagen Intensive Phyto-Retinol Resurfacing Mask

    • Skin tone evenness study of 26 participants with readings at baseline and immediately after use using VISIA CR and Image-pro Plus (statistically significant, p<0.05).

    • Skin scale study of 26 participants with readings at baseline and immediately after use using D-squame disc and SquameScan (statistically significant, p<0.05).

    • Skin pore study of 26 participants with readings at baseline and immediately after use using ANTERNA 3D CS (statistically significant, p<0.05).

    • Anti-wrinkle study of 26 participants with readings at baseline and immediately after use using PRIMOS CR (statistically significant, p<0.05).

    • Skin texture study of 26 participants with readings at baseline and immediately after use using PRIMOS CR (statistically significant, p<0.05).

    • Consumer perception study of 26 participants with self assessment at immediately after use.

    Age-Response Compound K Hyaluronic Booster

    • 8-week trans-epidermal water loss study of 28 participants with readings at baseline, 2, 4 and 8 weeks using Tewameter (statistically significant, p<0.05).

    • 8-week dermal density study of 28 participants with readings at baseline, 2, 4 and 8 weeks using Dermascan (statistically significant, p<0.05).

    • 8-week skin elasticity study of 28 participants with readings at baseline, 2, 4 and 8 weeks using Cutometer (statistically significant, p<0.05).

    • 8-week anti-wrinkle study of 28 participants with readings at baseline, 2, 4 and 8 weeks using PRIMOS (statistically significant, p<0.05).

    • 8-week skin brightness study of 28 participants with readings at baseline, 2, 4 and 8 weeks using Spectrophotometer (statistically significant, p<0.05).

    • 8-week skin pore study of 28 participants with readings at baseline, 2, 4 and 8 weeks using ANTERA 3D (statistically significant, p<0.05).

    • 2-week consumer perception study of 40 participants with self assessment at week 2.

      Probiotics Cica Complex Biome Booster

      • 4-week triple lifting study (eye, mouth and cheek areas) of 21 participants with readings at baseline, 2 and 4 weeks using VISIA and Antera 3D (statistically significant, p<0.05).

      • 4-week skin elasticity study of 21 participants with readings at baseline, 2 and 4 weeks using Cutometer (statistically significant, p<0.05).

      • Assessment of skin calming effect after UV irradiation with 22 participants with readings at 24 and 48 hours using Tewameter, Antera 3D and Chroma Meter (statistically significant, p<0.05).

      • Assessment of skin calming effect after chemical-induced irritation with 22 participants with readings at 24 and 48 hours using Tewameter, Antera 3D and Chroma Meter (statistically significant, p<0.05).

      • Assessment of skin calming effect after physical stimulation with 21 participants with readings at 24 and 48 hours using Tewameter, Antera 3D and Chroma Meter (statistically significant, p<0.05).

      • 4-week trans-epidermal water loss study of 21 participants with readings at baseline, 2 and 4 weeks using Tewameter (statistically significant, p<0.05).

      • 4-week moisture content in the lower layer of stratum corneum improvement study of 21 participants with readings at baseline, 2 and 4 weeks using Moisture Meter EpiD (statistically significant, p<0.05).

      • 4-week consumer perception study of 21 participants with self assessment at week 4.

        Age-Recharge Compound K Eye Concentrate

        • 8-week dark circle study of 22 participants with readings at baseline, 4 and 8 weeks using Mexameter MX18 and VISIA-CR (statistically significant, p<0.05).

        • 8-week anti-wrinkle study of 22 participants with readings at baseline, 4 and 8 weeks using Antera 3D CS (statistically significant, p<0.05).

        • 8-week eye bags study of 22 participants with readings at baseline, 4 and 8 weeks using Antera 3D CS (statistically significant, p<0.05).

        • 8-week skin elasticity study of 22 participants with readings at baseline, 4 and 8 weeks using Cutometer MPA580 (statistically significant, p<0.05).

        • 8-week consumer perception study of 22 participants with self assessment at week 8.

          Age-Reversing All-In-One Concentrate 

          • 24-hour hydration study of 25 participants with readings at baseline, 1, 3, 6 and 24 hours using Corneometer (statistically significant, p<0.001).

          • 42-day hydration study of 50 participants over a 42-day period with readings at baseline, 7, 14, 28 and 42 days using MoistureMeterSC (statistically significant, p<0.001).

          • 42-day moisturization study of 50 participants over a 42-day period with readings at baseline, 7, 14, 28 and 42 days using VapoMeter (statistically significant, p<0.005).

          • 42-day skin firmness study of 50 participants over a 42-day period with readings at baseline, 7, 14, 28 and 42 days using Cutometer (statistically significant, p<0.001).

          • 56-day skin firmness study (double-blinded) of 26 participants over a 56-day period with readings at baseline, 14, 28 and 56 days using Cutometer (statistically significant, p<0.001).

          • 42-day skin elasticity study of 50 participants over a 42-day period with readings at baseline, 7, 14, 28 and 42 days using Cutometer (statistically significant, p<0.001).

          • 56-day skin elasticity study (double-blinded) of 26 participants over a 56-day period with readings at baseline, 14, 28 and 56 days using Cutometer (statistically significant, p<0.001).

          • 42-day anti-wrinkle study of 50 participants over a 42-day period with readings at baseline, 7, 14, 28 and 42 days using PRIMOS 3D (statistically significant, p<0.001).

          • 56-day anti-wrinkle study (double-blinded) of 26 participants over a 56-day period with readings at baseline, 14, 28 and 56 days using PRIMOS High Resolution (statistically significant, p<0.05).

          • 56-day anti-neck-wrinkle study (double-blinded) of 26 participants over a 56-day period with readings at baseline, 14, 28 and 56 days using PRIMOS Lite (statistically significant, p<0.05).

          • 42-day skin smoothness and softness study of 50 participants over a 42-day period with readings at baseline, 7, 14, 28 and 42 days using PRIMOS 3D (statistically significant, p<0.002).

          • 56-day skin smoothness study (double-blinded) of 26 participants over a 56-day period with readings at baseline, 14, 28 and 56 days using Frictiometer (statistically significant, p<0.05).

          • 28-day skin brightness study of 27 participants over a 28-day period with readings at baseline, 14 and 28 days using Chromameter (statistically significant, p<0.01).

          • 28-day skin tone homogeneity study of 27 participants over a 28-day period with readings at baseline, 14 and 28 days using VISIA-CR (statistically significant, p<0.001).

          • The proprietary formulation of key bioactives in Age-Reversing All-In-One Concentrate is clinically tested to increase collagen and elastin synthesis (6 weeks / in vitro study using human dermal fibroblast).

          • 24-hour consumer perception study of 25 participants with self-assessment on skin smoothness and hydration at 24 hours.

          • 28-day consumer perception study of 27 participants over a 28 day period with self-assessment of skin dullness, brightness, and skin tone uniformity at 28 days.

          • 28-day consumer perception study of 26 participants over a 28 day period with self-assessment of skin elasticity at 28 days.

          • 42-day consumer perception study of 50 participants over a 42 day period with self-assessment of skin health and firmness at 42 days.

            Vitamin B Activated All-In-One Concentrate 

            • 24-hour hydration study of 25 participants with readings at baseline, 4, 8 and 24 hours using Corneometer (statistically significant, p<0.001).

            • Immediate skin radiance study of 26 participants using Glossymeter (statistically significant, p<0.001).

            • 28-day anti-wrinkle study of 26 participants over a 28-day period with readings at baseline, 14 and 28 days using ANTERA 3D (statistically significant, p<0.001).

            • 28-day skin elasticity study of 26 participants over a 28-day period with readings at baseline, 14 and 28 days using Cutometer (statistically significant, p<0.001).

            • 28-day skin firmness study of 26 participants over a 28-day period with readings at baseline, 14 and 28 days using Ultrasound (statistically significant, p<0.001).

            • 28-day skin brightening study of 26 participants over a 28-day period with readings at baseline, 14 and 28 days using Chromameter (statistically significant, p<0.001).

            • 28-day skin melanin distribution uniformity study of 26 participants over a 28-day period with readings at baseline, 14 and 28 days using ANTERA 3D (statistically significant, p<0.001).

            • 28-day skin smoothness study of 26 participants over a 28-day period with readings at baseline, 14 and 28 days using Visioscan (statistically significant, p<0.001).

            • 28-day consumer perception study of 26 participants over a 28 day period with self-assessment at 28 days.

              Advanced Multi-Perfecting Red Oil Serum 

              • 24-hour hydration study of 25 participants with readings at baseline, 4, 8 and 24 hours using Corneometer (statistically significant, p<0.001).

              • Immediate skin radiance study of 25 participants using Glossymeter (statistically significant, p<0.001).

              • 28-day skin elasticity study of 25 participants over a 28-day period with readings at baseline, 14 and 28 days using Cutometer (statistically significant, p<0.001).

              • 28-day skin firmness study of 25 participants over a 28-day period with readings at baseline, 14 and 28 days using Ultrasound (statistically significant, p<0.001).

              • 28-day consumer perception study of 25 participants over a 28 day period with self-assessment at 28 days.

                Concentrated Revitalizing Lifting Mask 

                • 24-hour hydration study of 25 participants with readings at baseline, 1, 3, 6 and 24 hours using Corneometer (statistically significant, p<0.001).

                • Immediate facial lifting study of 26 participants using Moire (statistically significant, p<0.05).

                • 28-day facial lifting study of 26 participants over a 28-day period with readings at baseline, 14 and 28 days using Moire (statistically significant, p<0.05).

                • Immediate skin radiance study of 25 participants using Skin Glossmeter (statistically significant, p<0.001).

                Probiotic-Tensive Hydro Firming Body Cream 

                • 4-week hydration study of 28 participants with readings at baseline, 2 and 4 weeks using Epsilon E100 (statistically significant, p<0.05).

                • 2-week skin firmness study of 28 participants with readings at baseline and week 2 using Cutometer MPA580 (statistically significant, p<0.05).

                • 4-week skin sagging study of 28 participants with readings at baseline, 2 and 4 weeks using VECTRA XT (statistically significant, p<0.05).

                • 4-week skin roughness study of 28 participants with readings at baseline, 2 and 4 weeks using PRIMOS lite (statistically significant, p<0.05).

                • 4-week skin scale study of 28 participants with readings at baseline, 2 and 4 weeks using D-squame disc (statistically significant, p<0.05).

                • 4-week consumer perception study of 28 participants over a 4-week period with with self-assessment at week 4.

                Synbiotic Polyamine Shampoo 

                • Hair particulate matter cleansing efficacy study using Folliscope (statistically significant, p<0.001).

                • 28-day scalp elasticity study of 27 participants over a 28-day period with readings at baseline, 14 and 28 days using Cutometer (statistically significant, p<0.001).

                • 28-day scalp dead-skin improvement efficacy study of 27 participants over a 28-day period with readings at baseline, 14 and 28 days using Corneofix F20 and Visioscan VC98 (statistically significant, p<0.001).

                • 28-day scalp sebum improvement efficacy study of 27 participants over a 28-day period with readings at baseline, 14 and 28 days using Sebumeter (statistically significant, p<0.001).

                4. How do I know the All-In-One Concentrate is working? 
How long does it take to see results?

                Instantly, skin feels hydrated and smooth, and looks firmer, plumper and radiant. Overtime, wrinkles, fine lines and discoloration appear reduced, and skin tone looks even. Long-term use leads to long-term results, so you should consider the all-in-one concentrate an ongoing investment in your skin.

                5. What is the difference between Age-Reversing All-In-One Concentrate and Vitamin B Activated All-In-One Concentrate? Should I use both or choose one?

                The key difference between Age-Reversing All-In-One Concentrate and Vitamin B Activated All-In-One Concentrate are the key ingredients and texture.

                Age-Reversing All-In-One Concentrate uses 18 different antioxidants and peptides and VENN’s patented water-solubilized Ginsenoside Compound K as key ingredients. While delivering comprehensive benefits, Age-Reversing All-In-One Concentrate shows strengths in terms of cell turnover and renewal.

                Vitamin B Activated All-In-One Concentrate uses 6 different B vitamins, 11 amino acids (including 8 essential amino acids), peptides, and VENN’s patent-pending water-solubilized Mastic Gum as key ingredients. While delivering comprehensive benefits, Vitamin B Activated All-In-One Concentrate shows strengths in terms of strengthening and brightening.

                In terms of the texture, Age-Reversing All-In-One Concentrate is light-weight, while Vitamin B Activated All-In-One Concentrate is relatively richer.

                Both are anti-aging, and appropriate for all skin types.

                You can choose between the two based on your ingredient and texture preference. You can also alternate between the two morning and evening.

                6. I want to streamline my skincare routine. Which VENN products should I use?

                We recommend Age-Reversing All-In-One Concentrate or Vitamin B Activated All-In-One Concentrate. They are multi-correctional creams that are clinically proven to deliver all of the core skin benefits, including hydration, moisturization, reducing the look of wrinkles, improving skin’s elasticity and firmness, brightening, and visibly reducing discoloration. After cleansing, you can apply our All-In-One Concentrate and follow with your choice of SPF.

                7. Are VENN products appropriate for all skin types?

                Yes. VENN products have been strategically formulated to be appropriate for all skin types, including sensitive skin.

                Also, all VENN products are dermatologist tested to be non-irritating and non-sensitizing.

                8. Are VENN products compatible with acne prone skin?

                VENN products are compatible with acne prone skin. VENN products have been formulated to help restore and maintain sebum balance and are rich with anti-inflammatory ingredients. They are also formulated to be non-comedogenic (i.e., does not clog pores).

                9. Can I combine VENN products with Vitamin C or Retinol?

                Yes. You can use VENN products with your Vitamin C or Retinol.

                10. Do the All-In-One Concentrates contain any SPF ingredients?

                The All-In-One Concentrates do not contain any SPF ingredients. VENN recommends that you follow up your morning application with your choice of sun protection.

                11. Can I use Advanced Multi-Perfecting Red Oil Serum as a standalone product, or is it recommended to use with one of the All-In-One Concentrates?

                The Red Oil Serum can be used as a standalone, or as an additional step after applying one of the All-In-One Concentrates, to the extent you want an additional protective layer on your skin and a boost in terms of radiance, firmness and elasticity.

                12. Can I use VENN products if I am pregnant or nursing?

                VENN products do not contain ingredients that are generally recommended against people who are pregnant or breastfeeding. But we still advise that you consult your doctor or medical advisor first.

                13. How does VENN ensure the safety and quality of its products?

                All VENN products are clinically tested. Before going to market, VENN tests all products for safety and efficacy through independent, third-party human clinical studies.

                14. How should I store VENN products?

                We recommend storing in a cool, dry place at room temperature and away from direct sunlight.

                15. How long would one bottle of an All-In-One Concentrate last me?

                One bottle should last 45-60 days, based on the recommended use. This may vary from person to person, depending on the amount used per application.

                16. Where can I find the full ingredient list for each VENN product?

                The full ingredient list for each VENN product is available on the relevant product page.

                ORDERS & SHIPPING

                1. How do I know that my order went through?

                You will receive a confirmation e-mail with your order number. Please add care@vennskincare.com to your address book to make sure you receive your confirmation e-mail.

                2. How do I know that my order shipped? Can I track my package?

                Once your order ships from our warehouse, you will receive a confirmation e-mail with a tracking number. Please add care@vennskincare.com to your address book to make sure you receive your confirmation e-mail and tracking information.

                3. Can I make changes to or cancel my order?

                Once you have placed your order, our ability to make changes to or cancel your order may be limited. Please contact care@vennskincare.com, and VENN’s customer care team will work with you to try and accommodate changes or cancellations to your order.

                4. How long will it take for my order to arrive?

                If you have selected expedited shipping (serviced by USPS or FedEx) and have placed your order by 11am PT (2pm ET), you can expect your order to arrive in 2-4 business days. If you have selected overnight shipping (serviced by FedEx) and have placed your order by 11am PT (2pm ET), you can expect your order to arrive in 1-2 business days.

                5. What should I do if I have not received my order?

                Please contact care@vennskincare.com.

                6. What is your return policy?

                Returns are accepted within 30 days of receipt. Items must be returned unopened/unused, with tags, in their original packaging. You can find VENN’s return policy in the Terms of Service.

                7. When do you charge my credit or debit card?

                Your credit or debit card is charged when you place your order, so that it can be prepared for shipping in a timely manner.

                8. Do you ship internationally?

                We currently offer only U.S. shipping. For international shipping, please visit our STOCKISTS PAGE for our authorized retailers who offer international shipping.