FAQ & Help

COMPANY

1. What is VENN’s mission?

VENN brings together over 20 years of skincare research and innovation in South Korea with clean, high-performance ingredients to develop category-defining products that help streamline skincare routines without compromising on the efficacy.

2. What are VENN’s terms of service and privacy policy?

You can read VENN’s terms of service here and privacy policy here.

3. What does "VENN" mean? Where does the name come from?

"VENN" comes from "Venn diagram" in geometry.  Our DNA is the intersection of science, nature and lifestyle.


PRODUCT

1. In what order should one use the VENN products?

We recommend the following order:

  1. Cleanse with Moisture-Balance All-In-One Face Cleanser, to remove makeup, deeply cleanse the skin and mildly exfoliate.

  2. Apply generously (3-4 pumps) either Age-Reversing All-In-One Concentrate or Vitamin B Activated All-In-One Concentrate. We recommend Age-Reversing All-In-One Concentrate if you prefer light-weight texture, and Vitamin B Activated All-In-One Concentrate if you prefer rich texture. Both concentrates are deeply hydrating.

  3. For extra hydration and radiance, apply 2-3 drops of Advanced Multi-Perfecting Red Oil Serum.

  4. For an overnight treatment, apply Concentrated Revitalizing Lifting Mask as the last step of your skincare regimen.

2. Do VENN products work for all skin types?

Yes, VENN products are strategically formulated to work for all skin types. Every product is dermatologist tested to be non-irritating and non-sensitizing.

3. Is there clinical data that support the efficacy of VENN products?

Yes. The efficacy of our products is tested through third-party human clinical tests. The clinical tests in the U.S. were conducted in accordance with ICH Guideline E6 for Good Clinical Practice, the requirements of 21 CFR Parts 50 and 56, other applicable regulations, and the clinical testing company's Standard Operating Procedures. The clinical tests in South Korea were conducted in accordance with the guidelines of Korea Ministry of Food and Drug Safety on clinical and efficacy testing of cosmetics and the clinical testing company's Standard Operating Procedures.

Moisture-Balance All-In-One Face Cleanser 

  • Immediate skin moisture content improvement study of 25 participants using Corneometer (statistically significant, p<0.001).
  • Make-up cleansing efficacy study of 25 participants using Chromameter (statistically significant, p<0.001).
  • Pore and wrinkle cleansing efficacy study of 25 participants using Chromameter and Folliscope (statistically significant, p<0.001).

  • Dry scale relieving efficacy (exfoliation) study of 25 participants using Corneofix and Visioscan (statistically significant, p<0.001).
    Age-Response Compound K Hyaluronic Booster
    • 8-week trans-epidermal water loss study of 28 participants with readings at baseline, 2, 4 and 8 weeks using Tewameter (statistically significant, p<0.05)).

    • 8-week dermal density study of 28 participants with readings at baseline, 2, 4 and 8 weeks using Dermascan (statistically significant, p<0.05)).

    • 8-week skin elasticity study of 28 participants with readings at baseline, 2, 4 and 8 weeks using Cutometer (statistically significant, p<0.05)).

    • 8-week anti-wrinkle study of 28 participants with readings at baseline, 2, 4 and 8 weeks using PRIMOS (statistically significant, p<0.05)).

    • 8-week skin brightness study of 28 participants with readings at baseline, 2, 4 and 8 weeks using Spectrophotometer (statistically significant, p<0.05)).

    • 8-week skin pore study of 28 participants with readings at baseline, 2, 4 and 8 weeks using ANTERA 3D (statistically significant, p<0.05)).

    • 4-week consumer perception study of 40 participants with self assessment at week 4.

      Age-Reversing All-In-One Concentrate 
      • 24-hour hydration study of 25 participants with readings at baseline, 1, 3, 6 and 24 hours using Corneometer (statistically significant, p<0.001).

      • 42-day hydration study of 50 participants over a 42-day period with readings at baseline, 7, 14, 28 and 42 days using MoistureMeterSC (statistically significant, p<0.001).

      • 42-day moisturization study of 50 participants over a 42-day period with readings at baseline, 7, 14, 28 and 42 days using VapoMeter (statistically significant, p<0.005).

      • 42-day skin firmness study of 50 participants over a 42-day period with readings at baseline, 7, 14, 28 and 42 days using Cutometer (statistically significant, p<0.001).

      • 56-day skin firmness study (double-blinded) of 26 participants over a 56-day period with readings at baseline, 14, 28 and 56 days using Cutometer (statistically significant, p<0.001).

      • 42-day skin elasticity study of 50 participants over a 42-day period with readings at baseline, 7, 14, 28 and 42 days using Cutometer (statistically significant, p<0.001).

      • 56-day skin elasticity study (double-blinded) of 26 participants over a 56-day period with readings at baseline, 14, 28 and 56 days using Cutometer (statistically significant, p<0.001).

      • 42-day anti-wrinkle study of 50 participants over a 42-day period with readings at baseline, 7, 14, 28 and 42 days using PRIMOS 3D (statistically significant, p<0.001).

      • 56-day anti-wrinkle study (double-blinded) of 26 participants over a 56-day period with readings at baseline, 14, 28 and 56 days using PRIMOS High Resolution (statistically significant, p<0.05).

      • 56-day anti-neck-wrinkle study (double-blinded) of 26 participants over a 56-day period with readings at baseline, 14, 28 and 56 days using PRIMOS Lite (statistically significant, p<0.05).

      • 42-day skin smoothness and softness study of 50 participants over a 42-day period with readings at baseline, 7, 14, 28 and 42 days using PRIMOS 3D (statistically significant, p<0.002).

      • 56-day skin smoothness study (double-blinded) of 26 participants over a 56-day period with readings at baseline, 14, 28 and 56 days using Frictiometer (statistically significant, p<0.05).

      • 28-day skin brightness study of 27 participants over a 28-day period with readings at baseline, 14 and 28 days using Chromameter (statistically significant, p<0.01).

      • 28-day skin tone homogeneity study of 27 participants over a 28-day period with readings at baseline, 14 and 28 days using VISIA-CR (statistically significant, p<0.001).

      • The proprietary formulation of key bioactives in Age-Reversing All-In-One Concentrate is clinically tested to increase collagen and elastin synthesis (6 weeks / in vitro study using human dermal fibroblast).

      • 24-hour study of 25 participants with self-assessment on skin smoothness and hydration at 24 hours.

      • 28-day study of 27 participants over a 28 day period with self-assessment of skin dullness, brightness, and skin tone uniformity at 28 days.

      • 28-day study of 26 participants over a 28 day period with self-assessment of skin elasticity at 28 days.

      • 42-day study of 50 participants over a 42 day period with self-assessment of skin health and firmness at 42 days.

        Vitamin B Activated All-In-One Concentrate 
        • 24-hour hydration study of 25 participants with readings at baseline, 4, 8 and 24 hours using Corneometer (statistically significant, p<0.001).

        • Immediate skin radiance study of 26 participants using Glossymeter (statistically significant, p<0.001).

        • 28-day anti-wrinkle study of 26 participants over a 28-day period with readings at baseline, 14 and 28 days using ANTERA 3D (statistically significant, p<0.001).

        • 28-day skin elasticity study of 26 participants over a 28-day period with readings at baseline, 14 and 28 days using Cutometer (statistically significant, p<0.001).

        • 28-day skin firmness study of 26 participants over a 28-day period with readings at baseline, 14 and 28 days using Ultrasound (statistically significant, p<0.001).

        • 28-day skin brightening study of 26 participants over a 28-day period with readings at baseline, 14 and 28 days using Chromameter (statistically significant, p<0.001).

        • 28-day skin melanin distribution uniformity study of 26 participants over a 28-day period with readings at baseline, 14 and 28 days using ANTERA 3D (statistically significant, p<0.001).

        • 28-day skin smoothness study of 26 participants over a 28-day period with readings at baseline, 14 and 28 days using Visioscan (statistically significant, p<0.001).

        • 28-day study of 26 participants over a 28 day period with self-assessment at 28 days.

          Advanced Multi-Perfecting Red Oil Serum 

          • 24-hour hydration study of 25 participants with readings at baseline, 4, 8 and 24 hours using Corneometer (statistically significant, p<0.001).

          • Immediate skin radiance study of 25 participants using Glossymeter (statistically significant, p<0.001).

          • 28-day skin elasticity study of 25 participants over a 28-day period with readings at baseline, 14 and 28 days using Cutometer (statistically significant, p<0.001).

          • 28-day skin firmness study of 25 participants over a 28-day period with readings at baseline, 14 and 28 days using Ultrasound (statistically significant, p<0.001).

          • 28-day study of 25 participants over a 28 day period with self-assessment at 28 days.

            Concentrated Revitalizing Lifting Mask 
            • 24-hour hydration study of 25 participants with readings at baseline, 1, 3, 6 and 24 hours using Corneometer (statistically significant, p<0.001).

            • Immediate facial lifting study of 26 participants using Moire (statistically significant, p<0.05).

            • 28-day facial lifting study of 26 participants over a 28-day period with readings at baseline, 14 and 28 days using Moire (statistically significant, p<0.05).

            • Immediate skin radiance study of 25 participants using Skin Glossmeter (statistically significant, p<0.001).

            Synbiotic Polyamine Shampoo 
            • Hair particulate matter cleansing efficacy study using Folliscope (statistically significant, p<0.001).

            • 28-day scalp elasticity study of 27 participants over a 28-day period with readings at baseline, 14 and 28 days using Cutometer (statistically significant, p<0.001).

            • 28-day scalp dead-skin improvement efficacy study of 27 participants over a 28-day period with readings at baseline, 14 and 28 days using Corneofix F20 and Visioscan VC98 (statistically significant, p<0.001).

            • 28-day scalp sebum improvement efficacy study of 27 participants over a 28-day period with readings at baseline, 14 and 28 days using Sebumeter (statistically significant, p<0.001).

            4. How do I know the All-In-One Concentrate is working? 
How long does it take to see results?

            Instantly, skin feels hydrated and smooth, and looks firmer, plumper and radiant. Overtime, wrinkles, fine lines and discoloration appear reduced, and skin tone looks even. Long-term use leads to long-term results, so you should consider the all-in-one concentrate an ongoing investment in your skin.

            5. How should I use Age-Reversing and Vitamin B Activated All-In-One Concentrates? Should I use both Concentrates or choose one?

            Both Age-Reversing and Vitamin B Activated are “all-in-one” products that, in terms of the efficacy, are meant to replace your toner, essence, serums, ampoules, moisturizer, cream and even eye cream.  Both products are also clinically tested to deliver comprehensive benefits to the skin. So, based on your key ingredient and texture preference, you would choose one.  Age-Reversing uses peptides and antioxidants as key ingredients and feels refreshingly lightweight on the skin.  Vitamin B Activated uses B vitamins and amino acids as key ingredients and feels richer on the skin. If you would like to use both Concentrates, we recommend using one in the morning, and the other in the evening.

            6. What are the key differences between the two All-In-One Concentrates?

            The key differences are the key ingredients and the texture. Age-Reversing All-In-One Concentrate uses 19 different antioxidants and peptides as key ingredients.  While delivering comprehensive benefits, they show strengths in terms of cell turnover and renewal. Vitamin B Activated All-In-One Concentrate uses 6 different B vitamins and 11 amino acids.  While delivering comprehensive benefits, they show strengths in terms of balancing and brightening the skin tone. In terms of the texture, Age-Reversing All-In-One Concentrate feels lightweight on the skin, while Vitamin B Activated All-In-One Concentrate feels richer on the skin. Both are anti-aging, and appropriate for all skin types.

            7. I use other skincare products. Can I use the All-In-One Concentrate on top of my existing skincare routine?

            You can use the All-In-One Concentrate to streamline your skincare routine, or as a super-powered serum in your existing skincare routine.

            8. Do the All-In-One Concentrates contain any SPF ingredients?

            The All-In-One Concentrates do not contain any SPF ingredients. VENN recommends that you follow up your morning application with your choice of sun protection.

            9. Can I use Advanced Multi-Perfecting Red Oil Serum as a standalone product, or is it recommended to use with one of the All-In-One Concentrates?

            The Red Oil Serum can be used as a standalone, or as an additional step after applying one of the All-In-One Concentrates, to the extent you want an additional protective layer on your skin and a boost in terms of radiance, firmness and elasticity.

            10. Can I use VENN products if I am pregnant or nursing?

            Our formulas do not contain toxic or harmful ingredients that are generally recommended against people who are pregnant or breastfeeding.  But we still advise that you consult your medical adviser first.

            11. How does VENN ensure the safety and quality of its products?

            All VENN products are clinically tested. Before going to market, VENN tests all products for safety and efficacy through independent, third-party human clinical studies.

            12. How should I store VENN products?

            We recommend storing in a cool, dry place at room temperature and away from direct sunlight.

            13. How long would one bottle of an All-In-One Concentrate last me?

            One bottle should last 45-60 days, based on the recommended use. This may vary from person to person, depending on the amount used per application.

            14. Where can I find the full ingredient list for each VENN product?

            The full ingredient list for each VENN product is available on the relevant product page.


            ORDERS & SHIPPING

            1. How do I know that my order went through?

            You will receive a confirmation e-mail with your order number. Please add care@vennskincare.com to your address book to make sure you receive your confirmation e-mail.

            2. How do I know that my order shipped? Can I track my package?

            Once your order ships from our warehouse, you will receive a confirmation e-mail with a tracking number. Please add care@vennskincare.com to your address book to make sure you receive your confirmation e-mail and tracking information.

            3. Can I make changes to or cancel my order?

            Once you have placed your order, our ability to make changes to or cancel your order may be limited. Please contact care@vennskincare.com, and VENN’s customer care team will work with you to try and accommodate changes or cancellations to your order.

            4. How long will it take for my order to arrive?

            If you have selected expedited shipping (serviced by USPS or FedEx) and have placed your order by 11am PT (2pm ET), you can expect your order to arrive in 2-4 business days. If you have selected overnight shipping (serviced by FedEx) and have placed your order by 11am PT (2pm ET), you can expect your order to arrive in 1-2 business days.

            5. What should I do if I have not received my order?

            Please contact care@vennskincare.com.

            6. What is your return policy?

            Returns are accepted within 30 days of receipt. Items must be returned unopened/unused, with tags, in their original packaging. You can find VENN’s return policy in the Terms of Service.

            7. When do you charge my credit or debit card?

            Your credit or debit card is charged when you place your order, so that it can be prepared for shipping in a timely manner.

            8. Do you ship internationally?

            We currently offer only U.S. shipping. For international shipping, please shop our products at NET-A-PORTER.