FAQ & HELP

COMPANY

1. What is VENN’s mission?

Guided by a mission to set a new standard of integrity for the skincare industry, VENN brings together the most advanced science and technology with proven natural ingredients and bioactives. VENN’s commitment to crafting skincare solutions that are efficient, effective, and safe streamlines skincare routines and replaces unnecessary steps with modern, scientifically sound products that deliver multiple benefits with minimal effort.

2. What are VENN’s terms of service and privacy policy?

You can read VENN’s terms of service here and privacy policy here.


PRODUCT

1. What is Age-Reversing All-In-One Concentrate?

VENN’s signature product, Age-Reversing All-In-One Concentrate, is VENN’s first step in changing the skincare industry. This all-in-one formulation is scientifically developed with premium, natural ingredients and proprietary Concentric Technology™ to dramatically reduce the signs of aging, and streamline daily skincare routines. It is revolutionary in both effect and ease, raising the category standard for multifunctional skincare.

2. How does Age-Reversing All-In-One Concentrate work?

Age-Reversing All-In-One Concentrate is based on VENN’s proprietary Concentric Technology™, which ensures that active ingredients are fully dissolved and effectively delivered to combat signs of aging. Backed by more than 20 years of research and development, these active ingredients have been specifically formulated to maximize synergies, increasing each ingredient’s beneficial effects.

3. Does Age-Reversing All-In-One Concentrate work for all skin types, at all ages?

Yes, Age-Reversing All-In-One Concentrate has been engineered to work for all skin types, at all ages.

4. Is there any human data that supports the effects of Age-Reversing 
All-In-One Concentrate?

Yes. VENN conducted independent, third-party human studies to evaluate the safety and efficacy of its Age-Reversing All-In-One Concentrate. You can read about VENN’s human-tested results in our Product page.

5. What are the ingredients in Age-Reversing All-In-One Concentrate?

VENN’s Age-Reversing All-In-One Concentrate contains a very powerful roster of peptides and botanicals, including:

  • Ginsenoside Compound K

  • Nicotinoyl Dipeptide-22

  • Camellia Sinensis Catechins

  • Quercetin

  • RH-Polypeptide-64

  • Palmitoyl Tripeptide-1

  • Glutathione

  • Pinus Pinaster

  • Bark Extract

  • Grifola Frondosa Extract

VENN only selects non-toxic ingredients, none of which are linked to harmful health effects. See full ingredient list.

6. How do I know Age-Reversing All-In-One Concentrate is working?

How long will it take to see anti-aging results?

You will immediately notice powerful, long-lasting hydration of your skin. While other anti-aging results may take time to show, users have reported noticeable changes as early as one to two weeks into using Age-Reversing All-In-One Concentrate. Results may vary from person to person, because everyone’s physiology is unique. Long-term use leads to long-term results, so you should consider Age-Reversing All-In-One Concentrate an ongoing investment in your skin.

You can read more about VENN’s human-tested results in our Product page.

7. When and how should I use Age-Reversing All-In-One Concentrate?

Simply apply generously and evenly to cleansed face and neck, morning and evening. We recommend applying additional layers of the formula for dry spots and in cold weather.

While you should follow up with your sun protection since Age-Reversing All-In-One Concentrate does not contain SPF, when it comes to keeping your skin hydrated, nourished, and revitalized, no further steps are needed in your daily skincare routine.

8. I use other skincare products. Can I use Age-Reversing All-In-One Concentrate 
 on top of my existing skincare routine?

While Age-Reversing All-In-One Concentrate is compatible with your existing skincare routines, it is most effective when applied on cleansed skin before applying other products. It is formulated to remove unnecessary steps and complications in skincare routines by delivering comprehensive, powerful benefits that would otherwise require using multiple products such as toner, essence, serum, ampoule, lotion, cream, and oil. VENN recommends following up your morning application with sun protection, as Age-Reversing All-In-One Concentrate does not contain any SPF ingredients.

9. Does Age-Reversing All-In-One Concentrate contain any SPF ingredients?

Age-Reversing All-In-One Concentrate does not contain any SPF ingredients. VENN recommends that you follow up your morning application with sun protection.

10. Can I use Age-Reversing All-In-One Concentrate if I am pregnant or nursing?

As with all skincare products, please consult your healthcare provider before using any VENN skincare products if you are pregnant or nursing.

11. How does VENN ensure the safety, purity, and quality of its products?

All VENN products are scientifically and clinically validated. Before going to market, VENN tests all products for safety and efficacy through independent, third-party human clinical studies.

Powered by nature, VENN products are non-toxic and do not contain any ingredients linked to harmful health effects, including fragrance, parabens, silicone, phthalates, mineral oil, sulfates, and color. Every ingredient is analyzed for quality, and all products are made in South Korea, the globally recognized hub of skincare innovation where VENN’s R&D lab is located. VENN’s manufacturing facilities in South Korea are compliant with the exacting CGMP regulations enforced by the Korea Food and Drug Administration.

12. Why does VENN use airless bottles for Age-Reversing All-In-One Concentrate?

Airless bottles prevent product contamination and corrosive oxidation and help preserve the integrity of the product by preventing bacterial or viral contamination from dirty fingers and/or spatulas.

13. Are VENN products hypoallergenic?

Yes, all VENN products are formulated to be hypoallergenic, and their safety has been tested by third-party clinical labs.

14. Are VENN products non-comedogenic?

Yes, all VENN products are formulated to be non-comedogenic.

15. Are VENN products paraben-free?

Yes, all VENN products are free of parabens. In fact, they do not contain ingredients that have been linked to harmful health effects, such as parabens, fragrance, silicone, phthalates, mineral oil, sulfates, and color.

16. Are VENN products fragrance-free?

Yes, all VENN products are free of fragrance. In fact, they do not contain ingredients that have been linked to harmful health effects, such as parabens, fragrance, silicone, phthalates, mineral oil, sulfates, and color.

17. When does my Age-Reversing All-In-One Concentrate expire?

Each bottle of Age-Reversing All-In-One Concentrate expires 24 months from its date of production. The expiration date is printed on the bottom of each bottle.

18. How should I store Age-Reversing All-In-One Concentrate?

We recommend storing your bottle in a cool, dry place at room temperature.

19. How long will one bottle of Age-Reversing All-In-One Concentrate last me?

One bottle should last 30-45 days, based on the recommended use. This may vary from person to person, depending on the amount used per application.


ORDERS & SHIPPING

1. How do I know that my order went through?

You will receive a confirmation e-mail with your order number. Please add care@vennskincare.com to your address book to make sure you receive your confirmation e-mail.

2. How do I know that my order shipped? Can I track my package?

Once your order ships from our warehouse, you will receive a confirmation e-mail with a tracking number. Please add care@vennskincare.com to your address book to make sure you receive your confirmation e-mail and tracking information.

3. Can I make changes to or cancel my order?

Once you have placed your order, our ability to make changes to or cancel your order may be limited. Please contact care@vennskincare.com, and VENN’s customer care team will work with you to try and accommodate changes or cancellations to your order.

4. How long will it take for my order to arrive?

If you have selected expedited shipping (serviced by USPS) and have placed your order by 11am PT (2pm ET), you can expect your order to arrive in two-three business days. If you have selected overnight shipping (serviced by FedEx) and have placed your order by 11am PT (2pm ET), you can expect your order to arrive in one-two business days.

5. What should I do if I have not received my order?

Please contact care@vennskincare.com.

6. What is your return policy?

You can find VENN’s return policy in the Terms of Service.

7. When do you charge my credit or debit card?

Your credit or debit card is charged when you place your order, so that it can be prepared for shipping in a timely manner.

8. Do you ship internationally?

We currently do not ship internationally.